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Luxury property buyers don't fill out web forms or download apps. They write on WhatsApp or Instagram because that's what they already use every day. LuxeAI picks up that message, responds in seconds with your agency's tone, and stores the full conversation in your CRM — without losing the thread if they switch channel.
LuxeAI's WhatsApp and Instagram chatbot connects HNWI buyers in Marbella and Costa del Sol with your real estate agency on the channel they already use. It responds instantly with property information, schedules viewings and syncs the full history into your CRM (HubSpot, Salesforce, Apimo, Inmovilla). Native multilingual support in Spanish, English, Russian and German.
The buyer writes via WhatsApp, Instagram or Messenger. LuxeAI picks it up through the WhatsApp Cloud API (360dialog) or Meta Graph API integration, verifies the message's authenticity and identifies the contact.
If this buyer already wrote via the website or another channel before, the concierge resumes from where they left off. One single conversation per person, not one per channel.
The concierge speaks with your agency's voice, not LuxeAI's. It holds the formality or warmth you define during onboarding.
HubSpot, Salesforce or your own CRM. The conversation is logged on the buyer's contact record and lead stages update automatically on qualification or agent handoff.
Yes, but we set it up with you. Onboarding includes 360dialog registration, number verification (your current number or a new dedicated one) and Meta template approval. Average time: one week.
Templates and flows are isolated per client. When Meta changes its policies (24-hour messaging window, template categories), we update the integration at infrastructure level without you having to do anything. That is part of the service agreement.
Yes. The agent can see the conversation in real time from their WhatsApp Business or from the dashboard, take control with a simple command, and the concierge yields without losing the history. When the agent is done, the concierge can resume.
The concierge keeps qualifying the buyer, captures their data and schedules a follow-up for the agent's working hours. The buyer doesn't feel the agency is closed. The agent doesn't receive messages at three in the morning.
Yes. We can migrate your current number to WhatsApp Business API in around two weeks, with a coordinated 24-hour cutover. If you prefer a new dedicated number, the process takes three days with no interruption. We recommend migrating the current number if it already appears on your marketing materials.