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When a buyer messages your agency at two in the morning, they don't want to wait until the next day. They want a clear response, in their language, with real knowledge of your inventory. LuxeAI's AI Concierge handles that conversation instantly, qualifies the buyer, and notifies your agent only when there is real buying intent.
LuxeAI's 24/7 AI Concierge is a conversational system that qualifies HNWI luxury real estate buyers in Marbella and Costa del Sol in under five minutes, round the clock, in Spanish, English, Russian and German. It detects budget, area of interest and decision timeline without forms, and only notifies the human agent when there is real buying intent.
The buyer lands on your website or writes via WhatsApp. The concierge identifies whether they want to buy, rent, find a second home or invest, and in which language they communicate — without making them fill in any form.
Asks about budget, preferred area, timeframe and motivation. Separates buyers with real intent from those who are just browsing. Does not escalate to the human agent until the lead genuinely deserves human attention.
Selects properties from your inventory that match what the buyer is looking for and delivers descriptions in their language, with your agency's editorial tone. Never fabricates data about properties that are not in your inventory.
When there is serious buying intent, your agent receives a full summary on their WhatsApp: buyer's language, budget, area, urgency and recommended next step. No email forwarding, no hunting through chat history.
No. If the concierge doesn't have sufficient data about a property or an area, it says so clearly and notifies the responsible agent. It never fills gaps with unverified information. This is a non-negotiable design decision: we prefer a "let me check with a colleague" over a fabricated answer.
The concierge detects when the conversation changes tone (tense negotiation, complaint, complex personal situation) and immediately notifies the human agent via WhatsApp so they can take over. It does not attempt to resolve what requires human judgment and empathy.
Yes. During onboarding we work the editorial tone with you: formality level, preferred technical terms, expressions to avoid. The vocabulary is specific to your agency and refined with your feedback during the first two weeks of use.
No. The concierge manages the first response and lead qualification. Your sales team steps in when there is real buying intent. The goal is for your agents to spend their time on conversations that generate revenue, not filtering casual enquiries.
The assigned agent receives a notification on WhatsApp (by default) or by email with a structured summary: buyer's language, budget, area of interest, urgency, motivation, properties enquired about and recommended action. The qualification threshold that triggers the alert is configurable.